Contractor Resource Store

Return Form and Warranty

Customer Service Hours: Monday through Friday 9:00 am to 4:00 pm Pacific Time
HD Work Gear only offers new, first quality work clothing and work boots.  If for any reason you (the Buyer) are not 100% satisfied with your purchase, the Buyer can return the item for an equal exchange or refund minus the shipping cost.  All exchange or refund  request must be made within 5-days of the delivery date.  The Buyer Must First Complete The Online Return Authorization Form [scrool to bottom of page];  to request a return authorization [RA] number and other shipping instructions.
 
All Returned Merchandise is Shipped Prepaid by The Buyer:  HD Work Gear will contact you by email once the return form is processed and the manufacturer’s RA Number is issued, usually within 1-2 business days.  The Buyer must return the merchandise to the shipping address indicated in the approved Return Authorization instructions.  To ensure the safe return of the merchandise, the Buyer must use a shipping service that issues a tracking number such as FedEx, UPS or USPS priority.   

Notice: Prison Blues Apparel Cannot be Returned or Exchanged:  The Prison Blues Factory is a part the Oregon Corrections Enterprises [OCE] sponsored by the State of Oregon and is a self-sustaining organization that provides work and training to over 1300 inmates, the goal is to provide inmates with a stronger work ethic and to develop work and business skills needed to improve their chances of getting a job and becoming a productive citizen upon release.  Due to the OCE’s strict operational policies, all apparel products are not eligible for return, refund or exchange.

Exchange - Merchandise exchange is contingent upon HD Work Gear’s accepting the Buyer’s exchange as in like new condition.  Upon acceptance, HD Work Gear will pay the shipping cost on the exchange to the Buyer, limited to one exchange per order.
 
Important Note:  Returned merchandise must be in like new condition and in the original undamaged packaging including product tags and labels.  If the packaging is incomplete or damaged, the Buyer is responsible to pay a repackaging fee not to exceed $15.00.  Moreover, if the returned merchandise does not meet the manufacturers like new condition, the subject merchandise will be rejected and returned to the Buyer; minus the return shipping cost.
 
Upon The Manufacturers Acceptance of The Returned Merchandise, HD Work Gear Will Exchange or Refund or Credit The Purchase Price.
 
Manufacture Warranty - All merchandise is warranted against manufacturers defects for a period of 30 days from the delivery date [workmanship and material].  Manufacturer’s warranty does not cover misuse and or abuse.  Merchandise returned under this provision is subject to the manufacturer’s policies and is contingent upon inspection or other findings prior to issuing full replacement value or partial credit or neither.   The warranty return must be processed using the Request for Return Authorization Form, the Buyer shall fully explain the warranty claim. 
 
Merchandise Not Covered by Manufacturers Warranty
Damaged in Shipment - The Buyer’s claims for lost and or damaged shipments shall be filed by the Buyer with the shipper of record; see the specific shipper’s website for claim information.  HD Work Gear will assist the Buyer with shipping information and verification of shipping and all other related information for the Buyer's use. 
 
Title Passage of Merchandise: Ownership of the merchandise passes to the Buyer when HD Work Gear causes the releases of the merchandise when properly packaged, labeled and accepted by the shipper and a tracking number is issued by said shipper, HD Work Gear will e-mail the shipping information to the Buyer.
Refunds - PayPal payments are credited by the next business day.  Credit card refunds may take up to 10 or more days to process depending on the credit card issuing bank.  If you paid by check, we will mail you a refund check within 3-business days.  
 
Note: Returned products manufactured or distributed by LAPCO - Louisiana Apparel Company [FR Flame Resistant Clothing, Accesories and Work Umbrellas] are subject to a 15% re-stocking fee.
 
Special Orders and product items listed in our Inventory Sale and/or Overstock Sale do not qualify for free shipping and are not exchangeable or refundable; manufacturer warranties do apply.

Request for Return Authorization